ARE YOU OPEN ON WEEKENDS?

Our yard and office is open Monday to Friday between 7.30am & 5.00pm.

DO YOU BUILD COLORBOND FENCES?

At Excelsior we specialize in timber fencing. We do not construct Colorbond, wire, mesh, or any form of fencinng other than timber fencing.

HOW FAR DO YOU DELIVER TIMBER SUPPLIES?

We will deliver orders wherever you require them – contact our office for delivery rates

HOW IS THE TIMBER TREATED?

Any queries regarding the types of treatment required for timber projects can be addressed by the Timber Preservers Association of Australia on (03) 9596 8155 or visit www.tpaa.com.au

I HAVE MY QUOTATION AND I WANT TO ACCEPT IT. WHAT DO I HAVE TO DO NOW?

Simply sign the bottom of the quotation and return it to our office with payment of a 50% deposit for your share. If neighbours are to be contacted we will issue them with a fencing notice. If the fence is going to be full cost to yourself, we will arrange a construction date with you at the time you return your signed quotation.

I HAVE YOUR QUOTATION. WHEN DO I PAY?

We will issue you with a Tax invoice after completion of your fence. You then have 7 days in which to finalize your account.

I WANT MY FENCE BUILT A LITTLE DIFFERENTLY. CAN YOU DO THIS?

One of our estimators will be happy to meet with you and discuss your fencing requirements. We are also happy to replicate any timber fencing style you have seen and would like, providing we can sight the original fence or a photograph.

WHAT ARE RAKED AND LOW PANELS?

Raking is the term used for gently sloping the fence from full height to a lower height (low panels). The low panels are commonly half height sections of fence and can extend for any nominated distance. Typically raked and low panels are used in driveways to allow clear vision for vehicles leaving driveways.

WHAT DO I DO IF MY NEIGHBOURS DON’T WANT TO PAY FOR THEIR SHARE OF THE FENCE?

In the first instance, speak to your neighbour personally and try to come to some arrangement. If the neighbour remains adamant they are not paying, you have the option of either paying full cost for the fence or else taking the matter to court.

WHAT TYPE OF FENCING MATERIAL DO YOU USE?

Customers have the choice of either treated pine or hardwood fence, and also the option of cypress, hardwood or concrete posts.

WHERE CAN I READ A COPY OF YOUR CONTRACT

To view and read a copy of our contract, please click here Excelsior Fencing Contract

WHERE DO YOU BUILD FENCES?

Please click here to see a map of the areas we service.

YOU ARE BUILDING MY FENCE. HOW DO I GO ABOUT GETTING THE NEIGHBOUR’S SIGNATURES SO THE FENCE CAN PROCEED?

Once you have signed our quotation and returned it to our office, we will then obtain your neighbour’s contact details and issue them with a Fencing Notice. Once they have agreed to the quotation and returned their signed contract, we will contact you and arrange a construction date.

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